Return Policy

J. Elizabeth Boutique - Shipping & Returns Policy


General Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!

• We will only accept one coupon code per order.

• If you have questions regarding our items prior to placing your order, please message us via J. Elizabeth Help Desk at



• Standard Shipping within the continental United States is $5.50. Shipment to Hawaii and Alaska is $7.50.  We do NOT ship internationally except to APO’s.

• We do offer free shipping on orders that are over $99 within the continental United States.

• Standard shipping orders take 2-4 business days to be processed and packaged.  A tracking number will then be issued.


Shipping Time

Our Products are custom made to order and take around 1.5-2.5 weeks to manufacture.
We usually try to dispatch before this time, once shipped it should reach you within 2 to 5 days.
We will update you when shipped


• J. Elizabeth Boutique is NOT responsible for:

  • Delays with USPS shipping

  • Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 2-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking Numbers.  If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.


• Carrier Contact Number:

  • USPS: 1-800-275-8777



It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.


Return Policy:

• Return Address:

J. Elizabeth Boutique

ATTN: Returns

3977 Heartwood Ln

Mason, OH  45040

The following items are all FINAL sale and cannot be returned to us:  

  • Jewelry & Accessories

  • Hats

  • BYOT

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

• When making a return, please include the return form and any notes as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.

• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please contact us via J. Elizabeth Help Desk before placing your order.

• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.



• Due to limited quantities of some of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.


Defects or Problems With Your Order?

• If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your message.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

We will pay for return shipping up to $5.50.  

*Money back guarantee on any defective items 

Please download the return form here.  RETURNS WILL NOT BE ACCEPTED WITHOUT A RETURN FORM

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