Paypal Membership Policy
PLEASE CANCEL YOUR PAYPAL AUTO PAY IF YOU ARE NO LONG WITH J.ELIZABETH
Paypal defines a subscription as a recurring payment.
Memberships paid through PayPal are automatically renewed (paid again by Paypal) each month unless the subscription is cancelled or the funding source (e.g. credit card) Paypal has on file expires.
Note that J.Elizabeth does not hold any credit card information on file (or has even access to that information) - these are entirely with the external payment processors like paypal and we do not have access to that information. Paypal "pushes" a payment to us and we renew the subscription/membership. In order to stop the recurring payment, you have to cancel it on the Paypal site.
To cancel your Paypal recurring payment, login at PayPal and follow PayPal's instructions on how to cancel a subscription. In short, you need to find the "preapproved payments" menu point or the transaction where you set up the subscription (or the last transaction sending funds to J.Elizabeth) and click the cancel button.
Please do not contact us to cancel your recurring payment, as you have set this up with paypal, not with us.
A subscription cancellation will cancel the (future) automatic annual renewal (recurring payment), but will not affect the current membership for the already paid month, and we are unable to refund portions of the membership fee for "unused" months within the current term.
Q: Do you ship to other countries besides the US?
A: Yes, we also ship to Canada
Q: Can you be an Independent Consultant for J. Elizabeth if you live outside the United States?
A: Not at this time. Currently you must live in the United States to be an Independent Consultant for J. Elizabeth.
Q: How do I sign up to be an Indpendepent Consultant?
A: At the of this page, click Become a Consultant and fill out your information
Q: Is there a fee to be an Independent Consultant?
A: There is no start up fee. There is a monthly website fee of $9.99 per month.
Q: What do I do if I need to return a product?
A: Please visit our Return Policy link for information. All returns must include the return form
Q: What is the average shipping time:
A: Please allow 7-10 business days, not including holidays, from the date the order is placed to receive your items.
Q: How do I contact someone at J.Elizabeth?
A: Please use the contact form if you are a cutomer or submit a ticket in the back office if you are a consultant
Q: What are you located?
A: J.Elizabeth is located in Cincinnati, OH. All products are shipped from the USA
Q: Are your products made in the USA?
A: Although we try to sell all products that are made in the USA, not all shirts/accessories are. Please see item descriptions for more details.
Q: Can I cancel or change an order once its placed?
A: No, once an order is placed, it can not be altered or cancelled. Please return the order to receive a refund.
All order ship from CIncinnati, OH. We currently used USPS as our carriers for shipping all of our packages. Shipping within the US is $3.50 for the entire order.
Returns can be made within 10 days of the date received. Tags MUST be attached and the item must be unworn. Orders must be post marked within 10 days of the date delivered. The Customer is responsible for all return shipping charges. Custom items (items that had added words or pictures) that are not displayed on the website for sale, are FINAL SALE.
Mail Packages to:
3977 Heartwood lane
Mason, OH 45040
*we do not currently accept exchanges
Please download the return form here. RETURNS WILL NOT EB ACCEPTED WITHOUT A RETURN FORM